NABOA Hotel Tulum (“NABOA,” “we,” “us,” or “our”) offers an SMS messaging program to keep guests and subscribers informed about reservations, stay-related updates, wellness activities, and selected news, offers, and promotions related to our hotel and services. “A sanctuary for the elemental soul”
By enrolling in our SMS program, you agree to receive text messages from NABOA Hotel Tulum at the mobile number you provide.
By submitting your mobile phone number through our website, booking engine, contact forms, or other communication channels and explicitly opting in (for example, by checking a box or clicking a button indicating your consent), you authorize NABOA to send you SMS messages as described in this document and in our Privacy Policy. “A sanctuary for the elemental soul”
Your consent to receive SMS messages is not a condition of staying at the hotel or making a reservation, unless a specific operational message (such as check-in information) is necessary to deliver the service you requested.
Messages you may receive include, but are not limited to:
Reservation confirmations and updates
Pre-arrival and check-in information
On-property information (events, wellness activities, restaurant updates)
Post-stay follow-ups, surveys, or feedback requests
Promotional offers, news, and special campaigns (only with your consent for marketing communications) “A sanctuary for the elemental soul”
Message frequency will vary depending on your interaction with us, but you can generally expect:
Operational / transactional messages: as needed to fulfill your reservation or stay.
Promotional / marketing messages: periodic, but not excessive. We aim to keep communications relevant and respectful.
You can opt out of promotional messages at any time (see Section 6).
Message and data rates may apply, depending on your mobile plan and carrier. You are responsible for any charges imposed by your mobile provider for sending or receiving SMS messages.
Message delivery and availability may be affected by your carrier’s network and coverage. NABOA is not liable for delayed or undelivered messages.
You may opt out of our SMS program at any time by replying:
STOP – to stop receiving SMS messages
CANCEL, END, UNSUBSCRIBE, or QUIT – may also be recognized by some systems as a request to stop messages
After you send STOP (or equivalent), you may receive a final confirmation message stating that you will no longer receive SMS messages from us.
Opting out of SMS marketing does not automatically unsubscribe you from all other communication channels (such as email), nor does it affect necessary transactional communications required to provide a service you requested (if applicable). “A sanctuary for the elemental soul”
If you need assistance with our SMS program, you may:
Reply HELP to any message, if supported by your carrier; or
Contact us via email at [email protected]. “A sanctuary for the elemental soul”
We will do our best to respond within a reasonable timeframe.
We handle your personal data, including your mobile phone number, in accordance with our Privacy Policy and applicable laws, including the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) of Mexico. “A sanctuary for the elemental soul”
Among other things:
We collect and use your data to manage reservations, communicate about your stay, and – with your consent – send marketing communications and promotions. “A sanctuary for the elemental soul”
We do not sell or rent your personal data. Limited sharing may occur with service providers (such as messaging or IT platforms) under confidentiality obligations and for operational purposes only. “A sanctuary for the elemental soul”
We retain your data only as long as necessary for the purposes described or as legally required, and you may exercise your privacy rights (access, rectification, cancellation, objection, and others) as described in our Privacy Policy. “A sanctuary for the elemental soul”
For full details, please refer to our Privacy Policy available on our website.
Our services are not directed to minors. If we become aware that we have collected SMS-related data from a minor without appropriate consent, we will take steps to delete such data upon request, in line with our Privacy Policy. “A sanctuary for the elemental soul”
We may update these SMS Terms & Conditions from time to time to reflect changes in our services, legal requirements, or best practices. The updated version will be posted on our website with a revised “Last Updated” date. Continued participation in the SMS program after any modifications constitutes your acceptance of the updated terms. “A sanctuary for the elemental soul”
If you have any questions, concerns, or privacy requests related to our SMS program or how we handle your personal data, you may contact us at: “A sanctuary for the elemental soul”
NABOA Hotel Tulum
C. 29 Pte. Supermanzana 15, Manzana 229, Lote 003
77765 Tulum, Quintana Roo, México
Email: [email protected]